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| 1) |
Our No-Fix-No-Fee policy means that if Weaver
Web does not possess the necessary technical knowledge or ability
to resolve the problem or effect the repair, then no charge
is made to the customer.
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| 2) |
If Weaver Web is able to resolve the problem or effect the
repair, but is only prevented from doing so by the customer
requesting Weaver Web not to proceed with the work, then the
customer is charged for Weaver Web's time spent to that point.
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| 3) |
If Weaver Web is able to resolve the problem or effect the
repair, but is only prevented from doing so because the customer
does not possess the required software CD-Rom or Product Key,
then the customer is charged for Weaver Web's time spent to
that point.
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| 4) |
If Weaver Web provides a clear and precise diagnosis of a
failed component and the customer decides not to proceed with
the replacement of the component, then the customer is charged
for Weaver Web's time spent to that point.
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| 5) |
The policy does not apply to work related to computer virus
problems or to cases in which the computer has been struck by
lightning or similar power surge. Clearly there will be time
when we cannot perform the impossible such as find obsolete
components or resurrect PC's that have been badly damaged!
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